We made it easy for you! All shipments are FREE!
Please, note because of the pandemic we may experience delays in shipping which in some cases can take up to 30 days for the products to be shipped. If you have any questions please send us an email at email@example.com before placing an order.
It takes about 7-20 business days to process and dispatch orders with free standard shipping and often longer for items on backorder. While we are making our best effort to provide an ETA, we cannot guarantee a specific delivery date with such complimentary shipping methods. For international orders, an additional 2-4 business weeks may be required for delivery, subject to potential customs delays after the order is dispatched.Should you request your package to be received by a specific date, please contact the customer service team at firstname.lastname@example.org to upgrade your shipping method. Please be advised that expedited shipping is not free and may not be available for items on back order.
Due to the nature of our business, most of our items are from the past seasons and hence on backorder, which means that we have to make special efforts to source them, so we have to set them as final sale. Please be advised that items on backorder may not be successfully fulfilled. In cases of successful fulfillment, your order status will change from on-hold to being confirmed and your card will be charged. To ensure efficient shipping of your order(s), we may split one order into multiple shipments, or combine multiple orders in one shipment if such orders are placed by the same customer within 48 hours.
Acceptance and Cancellation of your order
Once you have placed your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
In case that the shipping address cannot be verified or the delivery address differs from the billing address evaChic reserves the right to request proof of ID and address to protect the owner of the card from any potential fraud or misuse. If the package is lost because the customer has neglected to pick it up or given us wrong address, evaChic does not cover any potential loss by sending a replacement or issuing a refund.
- Merchandise on special order as well as merchandise on clearance is final sale and non returnable.
- evaChic monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on returns behavior.
- After the order is processed, the shipping address cannot be changed without the manager’s approval. In such a case, please email your new address to us.
- Colors: We have made every effort to display the colors of our products that appear on evaChic accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.
- We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers at evaChic.
- Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted. It also takes additional time to ship out the order(s) because additional security screening may be needed.
- evaChic offers free shipping to domestic (within USA) and overseas. Domestic orders come by default with tracking capability and signature confirmation. Overseas orders are provided a tracking number which shows the package real time while it is within the USA. When though the package leaves USA soil the tracking capabilities are reduced to very basic updates and it may stop functioning while the package arrives the destination country. In case a customer would like to have real time tracking capabilities as well as signature confirmation should request an upgraded shipping method after placing her order by contacting us.
- Waiver of signature: For domestic orders, signature confirmation cannot be waived in general. In the special case that the customer is unable to provide her signature because the package is delivered to a mailbox, evaChic (the merchant) is released from the responsibility of providing signature confirmation to prove the delivery of her order(s), and the customer hereby take full responsibility for any loss or damage that may occur. In such a case that a dispute arises over non-receipt of the order(s), the customer has hereby waived her right to request evaChic to provide signature confirmation to her bank and arbitrators.
- Delivery of domestic orders: We require a signature for any goods delivered, at which point responsibility for the purchased goods passes to the customer. If the customer has specified a recipient other than herself, and/or a different shipping address (for example a gift purchase) then the customer accepts that evidence of a signature by them (or at that shipping address) is evidence of delivery and fulfillment by evaChic, and transfer of responsibility in the same way. With a signed proof of delivery at the shipping address, we cannot issue a refund or send a replacement based on the customer’s claim of non-receipt of goods without completing an investigation with the courier. To assist with the investigation, first we may request the customer to open a trace with the courier if necessary. If the goods still cannot be recovered, we may require the customer to file a police report for a suspected mail loss or theft. Failure of doing so by the customer may lead to a delay or denial of refunds.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, and eligible items. Please ensure all tags are attached. All returns must be authorized by evaChic before the goods are sent back. Clearance and price matched products are always final sale and not returnable.
However shipping and handling (SH) costs for non-faulty products are not refundable and a 10% of the restocking fee will be deducted with a minimum of $19.50. For domestic orders, inbound and return SH costs, and service fees including but not limited to signature tracking and insurance if applicable, are non-refundable. For international orders, SH charges, and international taxes if applicable (such as customs, duties, or VAT) are not refundable. International customers must contact us for instructions on how to return the product(s).
Here are the steps.
1. Request a return or exchange authorization by sending us an email at email@example.com within 7 days of the order’s delivery date. In your email, please state the order number, reason(s) for return, and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Failure to do so may result in a delay to process your return request. A return request must be made within 7 calendar days of receipt of shipment. For example, if you received your order on Jan 1, you must email us your return request by 8pm EST on Jan 7. No exceptions can be made.
2. Ship back the merchandise within 3 days after you receive the return authorization. If the 3rd day is not a working day for the US Postal Service, you must ship it on the next working day. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued. Return labels are issued only to domestic customers.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. Please allow up to five business days for the processing of your return after we receive the item back at our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
We require insurance for merchandise value exceeding $1,200. evaChic covers the insurance cost for free, but it will be deducted should the customer want to return the goods. The customer is also liable for return shipping cost plus insurance.
To ensure a fair and secure return process, we carefully inspect each returned item to validate its authenticity and verify that it matches the original purchase. Please note that a security tag is attached to the garment when it is shipped to the customer. Returned merchandise must be in the same condition as received with the security tag and designer hang tags. Specifically, we cannot accept returns under the following conditions:
- Security Tag Tampering: If the security tag is removed or tampered with in any way, we cannot accept the return. No exceptions can be made.
- Used or Damaged Merchandise: Merchandise that has been used or damaged cannot be returned.
- Discrepancies in Returned Item(s): If we determine that the returned item differs from the original purchase, we cannot accept the return.
In cases of rejected returns, we will either return the item(s) to the customer’s registered shipping address, with the associated costs borne by the customer, or take appropriate action as per our discretion.
We reserve the right to take legal action if it is determined that a customer is intentionally and repeatedly engaging in fraudulent or deceptive return practices.
We are committed to providing the best shopping experience and ensuring the accuracy of your orders. Customer satisfaction is our priority. If you have any questions or concerns about this return policy, please do not hesitate to contact us.
Receiving a Refund
It takes about 7-10 business days to process the returns and issue refunds to the original form of payment after the receipt of your items. During the holiday seasons it may take up to 14 business days to process the returns.
Packages are shipped on a DDU ( Delivery Duty Unpaid ) basis. Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees must be paid by the person receiving the package when it reaches its destination.
In the case of purchases declared as gift by the customer when an order is placed, the content shall be described as such. Should the Customs Authorities assess a different value which gives rise to Import Fees, it is the recipient’s responsibility to pay all necessary fees to have your order released. Failure to do so may result into a loss of the merchandise and this case the cost is non refundable by evaChic. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.
If the package is held at the Customs or returned because of, but not limited to, your failure to pay Import Fees, the package does not automatically enter into the return process. Please follow our return polices to initiate a return.
If the package arrives to the customer’s address, but the customer fails to pick up the package from the post office, or if the package is unclaimed, may result into the loss of the package and in such a case evaChic is not liable for the monetary loss of the package.
These terms and conditions are in addition to the standard Conditions of Use of the evaChic website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.
evaChic does not collect any personal information for our clients. evaChic protects the information of the customers and we do not share your personal info and address with third parties or apps.