If you have any question related to shipping we are happy to address it by sending us an email at [email protected] before placing an order.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, and eligible items. Please ensure all tags are attached. However shipping cost for non-faulty products are not refundable and a 10% of the restocking fee will be deducted with a minimum of $19.50. All returns must be authorized by evaChic before merchandises are sent back. Clearance and price matched products are always final sale and not returnable.
Here are the steps.
1. Simply request a return or exchange authorization by sending us an email at [email protected] within 7 days of the order’s delivery date. In your email, please state the reason(s) for return, and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
2. Ship back the merchandise within 3 days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 hours after the authorization is issued. Return labels are issued only to domestic customers.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. Please allow up to five business days for the processing of your return after we receive the item back at our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
We require insurance for merchandise value exceeding $1,200. evaChic covers the insurance cost for free, but it will be deducted should the customer want to return. The customer is also liable for return shipping cost plus insurance.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used and damaged merchandise cannot be returned. Also, in case the shipping package is lost because the customer neglected to pick it up or gave us wrong address evaChic does not cover any potential loss.
In case the shipping and delivery address or recipient name varies evaChic reserves the right to request proof of ID and address to protect the owner of the card from any fraudulent action or misuse. evaChic accepts order cancellation up to 24-hours period after receiving the order.
- Final Sale items may not be returned.
- evaChic monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
- After confirmation of an order the shipping address cannot change without the manager’s approval. If a client needs to change the shipping address needs to send a request at [email protected]
For any additional questions, please contact us at [email protected]
Packages are shipped on a DDU ( Delivery Duty Unpaid ) basis. Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees must be paid by the person receiving the package when it reaches its destination.
In the case of purchases declared as gift by the customer when a order is placed, the content shall be described as such. Should the Customs Authorities assess a different value which gives rise to Import Fees, it is the recipient’s responsibility to pay all necessary fees to have your order released. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.
If the package is held at the Customs or returned because of, but not limited to, your failure to pay Import Fees, the package does not automatically enter into the return process. Please follow our return polices to initiate a return.
These terms and conditions are in addition to the standard Conditions of Use of the evaChic website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.
evaChic does not collect any personal information for our clients. evaChic protects the information of the customers and we do not share your personal info and address with third parties or apps.