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If you have any question related to shipping we are happy to address it by sending us an email at [email protected] before placing an order.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, and eligible items. Please ensure all tags are attached. However shipping cost for not faulty products are not refundable and a flat amount of $19.50 will be deducted. All returns must be authorized by us before sending merchandise back. Here are the steps.
1. Simply request a return authorization by sending us an email at [email protected] within 7 days of the order’s delivery date. In your email, please state the reason(s) for return, and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
2. Ship back the merchandise within 3 business days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued. Return labels are issued only to domestic customers.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. Please allow up to five business days for the processing of your return after we receive the item back at our warehouse.Financial institutions may require additional days to process the refund before the funds are returned to the account.
We require insurance for merchandise value exceeding $1,200. evaChic covers the insurance cost for free, but it will be deducted should the customer want to return. The customer is also liable for return shipping cost plus insurance.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used and damaged merchandise cannot be returned. Also, in case the shipping package is lost because the customer neglected to pick it up or gave us wrong address evaChic doesnt cover any potential loss.
For any additional questions, please contact us at [email protected]
evaChic does not collect any personal information for our clients.