We made it easy for you! All standard shipments are FREE!

It takes about 3-5 business days to process and dispatch orders with free standard shipping. However it can take up to 20 business days or longer to source and ship out items on backorder. The back-ordered items are not stored in our facility, and they may require extended processing time for consignor shipment, authentication, and fulfillment. While we are making our best effort to provide an ETA, we cannot guarantee a specific delivery date with such complimentary shipping methods. Should you request your package to be received by a specific date, please contact the customer service team at hi@evachic.com to upgrade your shipping method. Please be advised that expedited shipping is not free and may not be available for items on back order.

Due to the nature of our business, most of our items are from the past seasons and hence on backorder, which means that we have to make special efforts to source them, so we have to set them as final sale. Please be advised that items on backorder may not be successfully fulfilled. In cases of successful fulfillment, your order status will change from on-hold to being confirmed and your card will be charged. To ensure efficient shipping of your order(s), we may split one order into multiple shipments, or combine multiple orders in one shipment if such orders are placed by the same customer within 48 hours. 

Acceptance and Cancellation of your order

Once you place an order, you will receive an email confirming that we have received your request. This confirmation email does NOT constitute acceptance of your order. Acceptance occur only when we email you that we have received and started processing your order. 

Shipping Address Verification: If the shipping address cannot be verified or differs from the billing address, EvaChic may request proof of ID and address to protect against fraud. We are not responsible for packages lost due to incorrect or uncollected shipments. Replacement or refunds will not be provided in these cases.

Shipping and Tracking: EvaChic offers free standard shipping for both domestic and international orders. Domestic shipments include tracking and signature confirmation by default. For international orders shipped with our complimentary Standard service, real-time updates may be limited once the package leaves the U.S. This method is uninsured and subject to our Lost/Stolen Package Policy for Free Standard Shipping detailed below. Expedited Shipping is available at an additional cost for faster delivery and optional insurance coverage. If you require expedited delivery, please contact us  to request an upgraded shipping method (additional fees may apply).

Please Note:

1. Direct shipping: As a consignment store, we keep limited stock at our warehouse. Certain back-ordered or specialty items may be shipped directly by third-party sellers. Regardless of fulfillment source, every item undergoes thorough inspection and authentication before being listed and dispatched. We retain internal photographs, condition records and packing photos and videos of each item as part of our quality control process.
2. Address change: For directly-shipped orders, address change may not be possible once the order is processed. If an address change is absolutely necessary, please contact us by email promptly and address changes can only be accommodated if the sellers have not yet shipped out the orders.
3. Colors: We strive to display product colors accurately, but slight differences may occur due to lighting, monitor settings, or model photography. Color difference alone isn’t considered a valid reason for return on final sale items.
4. Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted. 
5. Waiver of signature:For domestic shipments, signature confirmation is generally required. If delivery is made without a signature (e.g., to a mailbox), EvaChic is released from liability, and the customer assumes full responsibility for any loss or damage. In disputes over delivery, the customer waives the right to demand signature proof from EvaChic or related arbitrators.
6. Undeliverable parcels: If a parcel cannot be delivered to the shipping address or the customer fails to promptly retrieve the package from the post office, evaChic cannot be held responsible for any resulting delays or, in the event of a lost parcel, for indemnifying the recipient’s loss. If the customer fails to pick up the parcel within 7 business days after the first delivery notice, evaChic reserves the right to decline any return request due to the ensuing delay.
7. Definition of delivery confirmation: We consider a package delivered when the carrier confirms it reached the address you provided at checkout. Valid proof of delivery may include any of the following. a. Signature confirmation. For domestic orders and international orders with upgraded expedited shiping, signature confirmation is required. While a direct signature is requested upon delivery, carriers may collect a surogate signature (e.g., a family member or building manager), which will also be accepted. b. Carrier tracking confirmation and/or deliver photograph. For international orders shipped via free standard shipping, signature confimation is not provided. The package is considered delivered if the carrier’s tracking informaton confirms delivery to the customer-provided address. Some carriers may provide delivery photos showing the package at the delivery location (e.g. doorstep, mailbox) as additional proof. c. Carrier investigation outcome.  Investigations are initiated only if the customer claims non-receipt. A formal carrier statement confirming delivery serves as conclusive proof of delivery.
8. Lost/stolen package policy for free standard shipping: We are committed to ensuring your order reaches you in a timely and secure manner. However, packages shipped via free standard shipping are uninsured, and in accordance with U.S. Uniform Commercial Code (UCC) § 2-509, customers assume the risk of loss or theft once the carrier takes possession. By selecting this shipping method, you acknowledge and agree to the following terms: a. Uninsured shipping. Free standard shipping / flat rate shipping does not include insurance. Risk of loss or theft transfers to the customer once the carrier accepts the package for delivery. b. No Guaranteed Delivery Date. Free Standard Shipping does not come with a guaranteed delivery date. Estimated transit times are provided by the carrier and are subject to change due to factors beyond our control, such as weather, customs processing, or carrier delays. c. Investigation Requirement: If your package is reported missing despite  delivery confirmation, we will file a claim with the carrier. Customers are expected to cooperate fully, including providing written confirmation of non-receipt or other requested documentation. d. Final Resolution.  A Refund or replacement will only be considered if the carrier’s investigation confirms the package is lost. For suspected theft after delivery, customers may be asked to file a police report. The police report serves as evidence that the package may have been stolen and is required before we can proceed with any refund or replacement request. Failure to submit the requested police report within the provided deadline may result in delays or denial of the claim. 

Return Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn and unwashed  items in original condition with all original tags are attached. The following product categories are nonreturnable: items marked down 70% or more from MSRP,  clearance items, special order items, and price-matched items. For returnable items, they will be deemed ineligible for refund if any of the following apply: 

• Tampered or Removed Security Tag: All items are shipped with a security tag. If it is removed, replaced, or tampered with in any way, the return will not be accepted or refunded.

• Used, Altered or Customer-Damaged Merchandise: Items that show signs of wear, damage by the customer, or alteration post-delivery are not eligible for refund.

• Item Mismatch: If the returned item does not match the original order (SKU, style, or condition) upon inspection, it will be rejected upon inspection and deemed ineligible for refund.

Please note that return requests must be submitted within 7 calendar days of receiving your order, with the delivery date counted as Day 1. Requests submitted after this period are generally not accepted, though EvaChic may consider exceptions in rare circumstances at our discretion.

All returns must be authorized by EvaChic prior to being sent back. Unauthorized returns or returns shipped to an incorrect address cannot be processed and refunded. 

For international orders, we are unable to provide return labels. Customers must contact us for return instructions.

Return Process 

By completing a purchase, customers explicitly agree to this return process. If you have any questions or concerns about this return policy, please do not hesitate to contact us.

1. Contact us at hi@evachic.com within 7-day return window to request return authorization and include:  

• Your order number
• The reason for the return
• Whether you prefer an exchange or a credit/refund (depending on the original form of payment)

2. Ship back the merchandise within 3 business days of receiving return approval. If a return label is provided (available for domestic orders only), please note that it will expire after 72 business hours after the authorization is issued. International customers will receive return instructions from us and arrange return shipping using an economic and  trackable shipping method, per our instructions.

3. Receive a refund. Refunds are issued only after the item has been received and inspected at our designated address. Approved returns are processed within 7–10 business days from receipt. During peak seasons or holidays, refund processing can take up to 14 business days. Refunds are issued back to the original payment method only. Your financial institution may take additional time to reflect the credit.

4. For items that are not defective or mis-shipped, shipping and handling (S&H) charges are non-refundable. This includes original outbound shipping fees, return shipping fees, and service-related fees such as signature confirmation and insurance. A 10% restocking fee (minimum $19.50) will also be deducted from the refund for non-faulty returns. For international orders, customs duties, VAT, or import taxes are also non-refundable. If the return is due to an EvaChic error or the item is confirmed defective, reasonable return shipping costs may be reimbursed at our discretion after inspection and approval.

5. In the event a return is rejected, it will be shipped back to the customer’s shipping address on file at the customer’s expense. EvaChic reserves the right to decline future return requests, or take legal action if there is evidence of repeated intentional misuse of the return process. 

Damaged Goods Claim Policy

At evaChic, we are committed to ensuring the satisfaction of our customers and the quality of the products we deliver. Each item is subject to strict quality control, including the retention of high-resolution internal photographs, packing records, and security tag documentation prior to dispatchment. We understand that despite our best efforts, items may occasionally arrive damaged during transit. To facilitate a fair and efficient resolution for claims of damaged goods, the following policy outlines our procedures for the inspection of returned merchandise.

1. Reporting Damage: Customers are required tocontact us to report any damage within 7 calendar days of delivery. Claims made after this 7-day period are generally not accepted, though EvaChic may consider exceptions in rare circumstances at our discretion. The damage report should include your order number, a clear description, and photographic evidence of the damage (including shipping packaging, if applicable). Upon review, we will issue a Return Merchandise Authorization (RMA) number along with return instructions. Please do not return items without a valid RMA number, as this may delay the processing of your claim.

2. Mandatory Return of Damaged goods: Customers are required to return the damaged items to EvaChic for inspection to evaluate and process claims. Failure to return the item may result in denial of the claim and refund request. Items should be returned in their original packaging, including all accessories, and protective materials, to the extent possible, or securely re-packaged to avoid further damage.

3. Return Shipping Costs: EvaChic will cover reasonable return shipping costs for verified damaged items. For domestic orders, we will provide prepaid return shipping labels. For international orders, customers are required to return the item(s) with an economical, trackable shipping method. Express courier services (e.g., DHL, FedEx, UPS) are not eligible for reimbursement unless explicitly pre-approved in writing. We will reimburse return shipping cost up to $30 USD, after the item is received, inspected and approved. A valid shipping receipt is required for reimbursement. 

4. Inspection and Resolution: Returned items are subject to inspection to:

a. Verify the reported damage.
b. Assess the extent of the damage.
c. Determine the cause ( pre-existing, transit, or misuse)

Customers will be notified of the findings within 7-10  business days. If the damage is attributed to shipping or manufacturing defects, we will issue a full refund (including original shipping costs),  or a replacement if available, as per customer’s preference. If the inspection determines that the item is not damaged as claimed, or that the damage resulted from misuse and/or improper handling, no refund or replacement will be issued. The item will be returned to the customer at their expense. In such cases, EvaChic will provide detailed photographic or video documentation of the inspection findings.

5. Handling of Active Chargebacks: If a dispute or chargeback related to the damaged item is active, refund processing will be delayed as the payment for the order is withheld during the dispute period.We strongly encourage customers to cooperate directly with us to resolve any open disputes promptly, which can help expedite the return and refund process. 

Import Fees

Packages are shipped on a DDU ( Delivery Duty Unpaid ) basis. Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees must be paid by the person receiving the package when it reaches its destination.

In the case of purchases declared as gift by the customer when an order is placed, the content shall be described as such. Should the Customs Authorities assess a different value which gives rise to Import Fees, it is the recipient’s responsibility to pay all necessary fees to have your order released. Failure to do so may result into a loss of the merchandise and this case the cost is non refundable by evaChic. To obtain details regarding the actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

If the parcel is held at the Customs or returned because of, but not limited to, your failure to pay Import Fees, the package does not automatically enter into the return process. Please follow our return polices to initiate a return.

If the parcel cannot be delivered to the shipping address and the customer fails to promptly retrieve the package from the post office, evaChic cannot be held responsible for any resulting delays or, in the event of a lost parcel, for indemnifying the recipient’s loss. If the customer fails to pick up the parcel within 7 business days after the initial notice, evaChic reserves the right to decline any return request due to the ensuing delay.

These terms and conditions are in addition to the standard Conditions of Use of the evaChic website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

Privacy Policy

EvaChic does not collect any personal information for our clients. evaChic protects the information of the customers and we do not share your personal info and address with third parties or apps. Find more about our information security policy here.