All shipments are FREE
! If you have any question related to shipping we are happy to address it by sending us an email at [email protected]
before placing an order. Return Policy
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, and eligible items. Please ensure all tags are attached. However shipping cost for non-faulty products are not refundable and a 10% of the restocking fee will be deducted with a minimum of $19.50. All returns must be authorized by evaChic before merchandises are sent back. Clearance and price matched products are always final sale and not returnable.
Here are the steps.
1. Simply request a return or exchange authorization by sending us an email at [email protected]
within 7 days of the order’s delivery date. In your email, please state the reason(s) for return, and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
2. Ship back the merchandise within 3 days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 hours after the authorization is issued. Return labels are issued only to domestic customers.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. Please allow up to five business days for the processing of your return after we receive the item back at our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
We require insurance for merchandise value exceeding $1,200. evaChic covers the insurance cost for free, but it will be deducted should the customer want to return. The customer is also liable for return shipping cost plus insurance.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used and damaged merchandise cannot be returned. Also, in case the shipping package is lost because the customer neglected to pick it up or gave us wrong address evaChic does not cover any potential loss. In case the shipping and delivery address or recipient name varies evaChic reserves the right to request proof of ID and address to protect the owner of the card from any fraudulent action or misuse. evaChic accepts order cancellation up to 24-hours period after receiving the order.
- Mechandise on special order as well as merchandise on clearance is final sale and non returnable.
- evaChic monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
- After confirmation of an order the shipping address cannot change without the manager’s approval. If a client needs to change the shipping address needs to send a request at [email protected]
For any additional questions, please contact us at [email protected] Import Fees
evaChic does not collect any personal information for our clients. evaChic protects the information of the customers and we do not share your personal info and address with third parties or apps.