Frequently Asked Questions

WHO IS evaChic?
You can find details about us here
WHAT IS YOUR SHIPPING POLICY?
We made it easy for you! All shipments are FREE! evaChic offers free standard shipping to both domestic (within US) and international destinations by default. Expedited shipping via UPS or DHL is available at additional cost. Should you be interested in expediting your order, please contact us at [email protected] If you have any other question related to shipping we are happy to address it by sending us an email at [email protected] before placing an order.
DO YOU OFFER EXTRA DISCOUNT?
YES! By signing up into our newsletter. Periodically we run promotions and we offer extra discounts to our signed-up users. evaChic offers discounted clothes at industry wide lowest levels. Nevertheless, we are offering extra seasonal discounts on our products and whenever we do, those are mentioned on our main page. Also, please, check evachic clothes under clearance to get extra 30% discount on selected hot pieces.
DO YOU DO PRICE MATCHING?
YES! We do offer price matching. Please, email us at [email protected], providing the link of the site you found with the lower price at the size that you are interested in and we will do our best to match it.
WHEN SHOULD I RECEIVE MY ORDER?
After we receive your order, we will send you an email with the expected shipping date. In the email we will attach also the tracking number of the shipping label which you will be able to track from usps.com. For domestic orders you should expect 2 business days delivery after the shipment has been dispatched - for international shipments please, read the "WHAT IS YOUR SHIPPING POLICY" note above.
DO YOU ACCEPT RETURNS? HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. However shipping cost is not refundable and a flat amount of $19.50 will be deducted. All returns must be authorized by us before sending merchandise back. Here are the steps. 1. Simply request a return authorization by sending us an email at [email protected] within 7 days of the order’s delivery date. 2. Ship back the merchandise within 3 business days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued. 3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used merchandise cannot be returned. To initiate a return, please contact [email protected] to state the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow two (2) business days for the processing of your return after we receive the item back.
WHAT IS THE EXCHANGE RATE IN USD?
evaChic is a US based company and all prices are in USD. evaChic does not have any hidden expenses or fees. International buyers may experience foreign exchange related price variations and banking fees, which are not refundable by evaChic. Please, if you would like to learn more about the fees each credit/debit card issuing bank charges for international transactions we encourage you to contact this bank’s customer relations department to address this question.
WHY WAS MY ORDER CANCELED?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. You will receive a full refund within 2-3 business days after the initiation of the cancelation.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive within 24 hours an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe sender list. You can always request details of your shipment by sending an email at [email protected]
WHAT IS YOUR FINAL SALE TERMS AND CONDITIONS?
Clearance & Final Sale items are items that we are clearing from our inventory. They are new, designer-label items being offered at deep discounts. Clearance items may NOT be returned because they are so deeply discounted. Items may be set as "final sale" (non-returnable, non-exchangeable) if they are on special order. Typically those items are in limited quantity from quite a few seasons ago, hence we cannot afford the slight chance that items may be damaged or lost during the return process. We are unable to offer further discount or price match. For those "final sale" items, customers will receive an additional email reminder that those are final sale and be given the chance to cancel the order. Orders will be placed on hold or cancelled if we fail to receive the confirmation in an extended time frame.
DO YOU ACCEPT PAYPAL?
Currently, we don't accept PayPal payments and the reason is the high percentage PayPal charge per transaction. We prefer to give these money back to our clients by lowering the prices. We kept though the good features of PayPal's service: customer satisfaction and free return policy: evaChic guarantees authenticity and customer satisfaction or you money back! So, now you can enjoy the mind free shopping with ultra low prices.!
DO YOU HAVE ANY STORE LOCATIONS?
Yes, on the Internet! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world!
ARE CLOTHES ON CLEARANCE FINAL SALE?
Yes. All clothes under clearance (https://www.evachic.com/product-category/sale-and-clearance/) are heavily discounted and are final sale. The sizes under clearance are limited and in order to facilitate our operations we set them as final sale so as to offer them to our clients for prices that are near or sometimes even below acquisition cost. Due to the limited sizes offered, an exchange for a different size or return is not possible.
WAS I CHARGED TWICE?
Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us at: [email protected]
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately.
I PLACED AN ORDER, WHERE IS MY INVOICE?
You can download the invoice by signing in your account you created on evaChic.com after placing an order. evaChic goes green and we encourage as little as possible paper printed. Also, if  you want an electronic copy you can send a request email at [email protected] and we can send the invoice to your email.
DO I NEED TO PAY CUSTOM FEES?
The vast majority of the times the customs dont request our clients to pay custom fees; the packages are sent as gift. Having said that though the customs may request occasionally our clients to provide invoices and/or pay a fee as a percentage of the value of the package. The custom fees are not refundable. In case a customer denies to accept submitting any local custom fees -which may result the package being kept in the customs and/or being lost- then the package is not considered to be in return status and thus it is non refundable.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?
New items can sell out quickly; evaChic operates on limited items per style/size and season. For this reason normally once an item gets out of stock it means that we cannot find it anymore in our network. If though you are really interested in a specific item send us an email at [email protected] and we will try to search more extensively for you.
I HAVE A STORE CREDIT. HOW DO I USE IT?
If you would like to return an item back to us ( please, read return-policy) we normally issue you full refund - we want to be generous to you and we want to be fair and release your money back to the original form of payment. If you like to exchange an item for another one you already returned, we will calculate the incremental payment you need to pay or get back (if the new item is cheaper). In any case please if you have such an issue contacts us at [email protected]