We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. However shipping cost for non-faulty products are not refundable and a 10% of the restocking fee will be deducted with a minimum of $19.50. All returns must be authorized by us before sending merchandise back. Here are the steps.
1. Simply request a return authorization by sending us an email at firstname.lastname@example.org
within 7 days of the order’s delivery date.
2. Ship back the merchandise within 3 business days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used merchandise cannot be returned.
To initiate a return, please contact email@example.com
to state the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow up to 14 business days for the processing of your return after we receive the item back.