Frequently Asked Questions

You can find details about us here

We made it easy for you! All shipments are FREE!

If you have any question related to shipping we are happy to address it by sending us an email at customercare@evachic.com before placing an order.

YES! By signing up into our newsletter

You will receive a promo code on your email which will unlock 3% discount on all your purchases.

YES! We do offer price matching. Please, email us at customercare@evachic.com, providing the link of the site you found with the lower price at the size that you are interested in and we will do our best to match it.

We will mark the parcel as gift for $30 total cost. In this way you will avoid paying taxes on customs.

After we receive your order, we will send you an email with the expected shipping date. In the email we will attach also the tracking number of the shipping label which you will be able to track from usps.com. For domestic orders you should expect 2 business days delivery after the shipment has been dispatched - for international shipments please, read the "WHAT IS YOUR SHIPPING POLICY" note above.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. However shipping cost is not refundable and a flat amount of $19.50 will be deducted. All returns must be authorized by us before sending merchandise back. Here are the steps.
1. Simply request a return authorization by sending us an email at customercare@evachic.com within 7 days of the order’s delivery date.
2. Ship back the merchandise within 3 business days after you receive the return authorization. Should we send you a return label, the return label will expire after 72 business hours after the authorization is issued.
3. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the our warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Returned merchandise should include the vendor packaging and tags if there are any, and be in the same condition as when it was received. Used merchandise cannot be returned.
To initiate a return, please contact customercare@evachic.com to state the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow two (2) business days for the processing of your return after we receive the item back.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. You will receive a full refund within 2-3 business days after the initiation of the cancelation.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add customercare@evachic.com to your safe sender list. You can always request details of your shipment by sending an email at customercare@evachic.com

Currently, we don't accept PayPal payments and the reason is the high percentage PayPal charge per transaction.
We prefer to give these money back to our clients by lowering the prices. We kept though the good features of PayPal's service: customer satisfaction and free return policy: evaChic guarantees authenticity and customer satisfaction or you money back! So, now you can enjoy the mind free shopping with ultra low prices.!

Yes, on the Internet! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world!

Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization.
This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact us at: customercare@evachic.com

If you need to change or cancel your order, please contact us immediately.

We are going to send you an electronic copy of the invoice in your registered email after the order is completed.
Also, you can download the invoice by signing in your account you created on evaChic.com after placing an order.
evaChic goes green and we encourage as little as possible paper printed.
If you need a printed copy, please email us at customercare@evachic.com requesting it and we will be happy to provide it to you.

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

Please email our Customer Care department: customercare@evachic.com

New items can sell out quickly; evaChic operates on limited items per style/size and season. For this reason normally once an item gets out of stock it means that we cannot find it anymore in our network. If though you are really interested in a specific item send us an email at customercare@evachic.com and we will try to search more extensively for you.

If you would like to return an item back to us ( please, read return-policy) we normally issue you full refund - we want to be generous to you and we want to be fair and release your money back to the original form of payment.
If you like to exchange an item for another one you already returned, we will calculate the incremental payment you need to pay or get back (if the new item is cheaper). In any case please if you have such an issue contacts us at customercare@evachic.com